Thank you for choosing to be part of our community at PaintWizz (Pty) Ltd ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy.
If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@paintwizz.com.
When you visit our website https://paintwizz.com and/or any sub-domains of https://paintwizz.com (the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information.
We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing, or events.
We will maintain the confidentiality of your personal information and comply with the South African Protection of Personal Information Act 4 of 2013 (POPIA) when processing your personal information. This Policy is in line with the above-mentioned Act.
1. What Information Do We Collect?
Personal information you provide to us
We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.
The personal information that we collect may include:
- Names
- Email addresses
- Other similar information
Payment Data
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.
All payment data is stored by our Online Payments Provider (Paygate AND/OR Peach Payments). You may find their privacy notice links at:
Information automatically collected
Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.
We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information.
2. How Do We Use Your Information?
We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent. We use the information we collect or receive:
- To facilitate account creation and logon process
- To post testimonials
- To request feedback
- To enable user-to-user communications
- To manage user accounts
- To send administrative information to you
- To protect our Services
- To enforce our terms, conditions, and policies
- To respond to legal requests and prevent harm
- To fulfil and manage your orders
- To deliver and facilitate delivery of services to the user
- To respond to user inquiries/offer support to users
- To send you marketing and promotional communications
- To deliver targeted advertising to you
3. Will Your Information Be Shared With Anyone?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil our business obligations.
We may process or share your data that we hold based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities.
- Business Transfers: We may need to process your data or share your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. How Long Do We Keep Your Information?
We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.
5. How Do We Keep Your Information Safe?
We aim to protect your personal information through a system of organizational and technical security measures.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.
6. Do We Collect Information From Minors?
We do not knowingly collect data from or market to children under 18 years of age.
By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
If you become aware of any data we may have collected from children under age 18, please contact us at info@paintwizz.com.
7. What Are Your Privacy Rights?
In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
These may include the right:
- To request access and obtain a copy of your personal information
- To request rectification or erasure
- To restrict the processing of your personal information
- If applicable, to data portability
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
If you have questions or comments about your privacy rights, you may email us at info@paintwizz.com.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can send an email with the registered email address used to create your account to support@paintwizz.com
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.
8. How Can You Contact Us About This Privacy Policy?
If you have questions or comments about this Privacy Policy, you may email us at info@paintwizz.com or by post to:
PaintWizz (Pty) Ltd
Name of Information Officer: Jacques Lombaard
Email Address: support@paintwizz.com